TO BOOK ACCESS TICKETS
Call 0330 333 4815 or Email access@nimaxtheatres.com
Audio Described
Friday 23rd May 2025, 7:30pm
Captioned
Sunday 18th May 2025, 3pm
BSL
Friday 16th May 2025, 7:30pm
To prepare for your visit to the Duchess Theatre to see the relaxed performance of The Play That Goes Wrong, download our visual story here.
Wheelchair user access is provided using the Domino Zonzini platform Stair Climber.
The stair climber accommodates wheelchairs up to 87.5cm (34 inches) in length and 96.5cm (38 inches) in width – excluding any footrest. The maximum combined weight the Stair Climber can accommodate is 400kg (62 Stones) when distributed evenly across the wheelchair.
Electric wheelchair users may be asked to transfer into the theatre’s manual wheelchair on arrival if the theatre staff consider the electric wheelchair unsuitable for transportation on the Stair Climber. Electric and manual wheelchair users are requested to contact our Access Team via phone or email ahead of purchasing tickets to discuss specific requirements and to book the use of the Stair Climber.
We ask that all patrons requiring the use of the Stair Climber arrive at the theatre 45 minutes before the start of the performance.
There is a fully adapted unisex toilet at the rear of the Stalls auditorium.
The theatre bars are located in the Foyer and the Stalls. A member of theatre staff will offer assistance purchasing beverages on behalf of customers. Programmes and Ice Creams are available in the main foyer and auditorium.
The theatre is fitted with a Sennheiser radio frequency assisted hearing system. Headsets are available on a first come first served basis.
The following receivers are available:
• HDE 2020-D-II Stethoset receivers.
• EK 2020-D-II receivers.
The HDE 2020-D-II Stethoset is a 6 channel, radio receiver designed for operating in the 863 MHz–865 MHz frequency band.
The receiver is comfortable to wear and integrates both the receiver and headphones. The LC display provides information of volume, battery status, quality of reception and the channel being listened to. Channels can easily be set and adjusted by using the middle buttons.
The EK 2020-D-II is a belt pack style radio receiver, it can be used with mono or stereo headphones, earphones or a personal neckloop cable with hearing devices set to T function (lanyard included). Please note these devices are not Bluetooth compatible.
The LC display provides information of volume, battery status, quality of reception and the channel being listened to. Channels can easily be set and adjusted by using the middle buttons.
Assistance dogs are welcome. For comfort we recommend purchasing a seat on the end of a row. Alternatively we provide a dog sitting service for 2 dogs at a time; advance booking is recommended.
For information about disabled parking in Westminster please visit www.parkingforbluebadges.com or visit the Q-Park website www.q-park.co.uk/en-gb/cities/london/society-of-london-theatre/
There is one step into the venue. This step is sloped, with wheelchair access available through the end door on the right.
Handrails are available on both sides of the staircases to both the Stalls and Dress Circle.
To access the auditorium there are 20 stairs down to the Stalls and 11 stairs up to the Dress Circle.
